Frequently Asked Questions

Do I Need An Estimate Before Getting My Car Fixed?

You don’t have visit multiple body shops to collect quotes for your insurance company. Plus, there’s no need to hassle with providing insurance photos or driving to their “preferred” shops just to get an estimate. We understand that insurance companies aim to close claims quickly, sometimes without giving you an accurate estimate. If you’ve decided to get your vehicle repaired with us, simply give us a call or book an appointment online. We’ll take care of coordinating with your insurance to ensure they have all the information they need to process your claim correctly. Ease your mind and let us handle the rest!

Do You Provide Rental Cars?

Although we do not provide rental vehicles, we work closely with Enterprise (that is located right around the corner) and we will assist you in arranging a rental vehicle. Enterprise will come to our facility to place you in a rental so the process is as convenient as possible.

How Long Will My Repairs Take?

We understand that there are many factors that can affect how long your collision repair might take, but don’t worry, we’ve got you covered! Once we’ve done our diagnosis and sorted things out with your insurance (which might take around 4-6 business days or a bit longer in some cases), we’ll find out where the parts are coming from and when they’ll arrive. Then, we’ll give you an “estimated” completion date. Most importantly, we’ll keep you in the loop throughout the repair process so you know exactly when your vehicle will be ready.

How Does the Insurance Claim Process Work?

1. We start with the original estimate from your insurance (if available) and adjust it during our damage diagnosis phase. If your insurance hasn’t provided an estimate, we create our own repair plan.

2. After completing the damage diagnosis, we inform your insurance about the changes and provide them with the updated repair order, along with photos and supporting documents.

3. Your insurance may review this information either remotely or in person, and they are legally required to complete their approval within 3-6 business days.

4. Once approval is granted, you’ll receive a detailed breakdown of all the work to be done, which you’ll need to authorize.

5. After receiving your authorization, we proceed to order the necessary parts and start the actual repair work.

Will My Car be the Same After Collision Repairs?

Rest assured, Premier Coach Auto Collision Group and your manufacturer prioritizes proper vehicle repair after a collision, investing millions in tooling, parts, and training for certified shops like ours to ensure your vehicle is restored to its best. For your peace of mind, we offer a lifetime warranty on both our labor and paintwork, guaranteeing that your car is repaired correctly. We use brand-new factory OEM parts, which come with a 2-year warranty without any mileage restrictions. Please take a moment to review the warranty documentation included with your final paperwork for any exclusions. Your satisfaction and confidence in our work are our utmost priorities!

Are All Insurance Companies the Same?

We’ve noticed that several major insurance companies don’t always follow the manufacturer’s repair guidelines, including using genuine parts and providing fair labor rates and materials costs. We’re committed to not cutting corners on your safety just to please an insurer. While we aim to maintain positive relationships with all insurance providers, not every carrier puts their policyholders’ repair quality first. If you have any concerns about this, we’d love to chat with you in person to provide more information and address any questions you may have. Your safety is our top priority!

Will the Value of My Vehicle be Affected by the Auto Body Repairs?

Every accident is unique, and while we ensure top-notch, factory-like repair work, it’s possible that this incident could appear on a VIN report like Carfax. Please know that we never disclose your repair details without your permission. The appearance of this information on a vehicle report is often due to your insurance company sharing or selling this data. Regarding Diminished Value (DV), this is a reimbursement mandated by the California Department of Insurance, owed to you by a third-party insurance provider. It’s highly recommended to consult a DV appraiser for guidance, and our body shop manager is here to help you navigate this process smoothly. Your satisfaction and peace of mind are our top priorities!

CONTACT US!

THOUSAND OAKS

3053 Los Feliz Dr.
Thousand Oaks, CA 91362
Office: 805.373.7366
Fax: 805.373.3953

BOOK A CONSULTATION

CAMARILLO

852 Via Alondra
Camarillo, CA 93012
Office: 805.389.9574
Fax: 805.388.2024

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HOURS

Mondays: 7:30 AM - 5:30 PM
Tuesday-Friday: 8 AM - 5:30 PM
Saturdays: 9 AM - 12 PM (by appointment only)
Sundays: Closed

AFTER HOURS “KEY DROP BOX”

Leave your keys safely in our after-hours key drop.

Place your keys in the key drop slot in the front door of either of our locations.

If you didn’t call ahead of time – please place them in an envelope with your name and phone number so we contact you.