Here are the answers to the Top 10 frequently asked auto collision repair questions we get at Premier Coach Auto Collision.
1. Will Auto Body Shops repair any vehicle?
Negative. Some shops specialize in certain brands. For example, we have over 18 active certifications with car manufacturers such as BMW, Lexus, Acura, Honda, Tesla, Porsche, and Land Rover. Our technicians receive routine specialized training to ensure that your vehicle is restored to meet or exceed factory standards.
Not every body shop carries certifications for as many brands as we do. Some specialize in import only (Toyota or Audi) while others focus on domestic (Ford and Chevy). You should ask your body shop if they are certified for your brand of vehicle before getting a quote. Getting your car repaired from a certified auto body shop is essential to keeping the warranty status of your vehicle valid with manufacturer in the event issues arise in the future.
2. Do all Auto Body Shops use genuine manufacturer parts for repairs?
Certified Auto Body Shops are required to use genuine manufacturer parts to guarantee a proper fit, performance, and safety threshold. This approach helps maintain the value and integrity of your car.
Using original parts ensures that your vehicle functions exactly as it did before the accident, preventing long-term issues and preserving resale value. Non-OEM parts may fit improperly or wear out faster, which is why we always recommend manufacturer-approved parts to ensure lasting quality.
3. Do Auto Body Shops offer a warranty on the repairs perform?
A quality auto body shop will offer a warranty on labor performed. Such as a Lifetime or 10 Year Warranty on all repairs, however not all shops adhere to that type of guarantee. Make sure to ask your auto body shop what warranty they offer. Our shop offers a Lifetime Warranty which covers all parts and labor associated with collision repairs, ensuring long-term protection for your vehicle. For full details of our Lifetime Warranty, visit our Warranty page.
4. Will my vehicle’s factory warranty remain intact after Auto Body repairs?
Yes, If you operate with a certified collision repair center, any repairs performed will not void your vehicle’s factory warranty. We strictly adhere to manufacturer guidelines during the repair process.
When a vehicle sustains damage, unqualified repairs can lead to factory warranty issues which creates more problems and repairs later. Our certified status means we follow manufacturer protocols to restore your car to its original specifications, protecting your investment and ensuring the longevity of your vehicle.
5. Do Auto Body shops assist with insurance claims?
Not all, we work directly with all major insurance companies to streamline the repair process. Navigating insurance claims can feel overwhelming, but Premier Coach makes it simple by managing the entire process on your behalf. As a manufacturer-certified collision center, we ensure quality repairs and timely coverage without unnecessary delays.
Why Choose A Certified Auto Body Shop with Insurance Claims Assistance?
- Shop handles all billing directly with your provider. Saving you time and money.
- Repairs that meet or exceed manufacturer warranty requirements.
- Minimize delays with efficient, provider-approved processes.
Our guests consistently praise our seamless claims process – earning us top ratings on Google and Yelp. Let Premier Coach handle the details, so you can focus on getting back on the road with peace of mind.
6. What should I do immediately after an accident?
First and foremost, ensure everyone’s safety and contact the authorities if needed. Document the accident scene with photos and exchange information with the involved parties. Once you’re safe, contact Premier Coach Auto Collisionfor further assistance with towing and initiating.
Here is an article we wrote with a after accident checklist
7. How long will the repair process take?
The repair time varies depending on the extent of the damage and parts availability. We always prioritize quality and accuracy over speed to ensure your vehicle is restored to its original condition.
We understand that there are many factors that can affect how long your collision repair might take, but rest assured, our team will guide you through each step. Once we’ve done our diagnosis and sorted things out with your insurance (which might take around 4-6 business days or a bit longer in some cases), we’ll find out where the parts are coming from and when they’ll arrive. Then, we’ll give you an “estimated” completion date. Most importantly, we’ll keep you in the loop throughout the repair process so you know exactly when your vehicle will be ready.
8. Can a Body Shop match the paint color of my vehicle?
Any certified body shop for your brand can match paint perfectly down to the metallic flake. They will scan your paint and mix accordingly for an identical match. For Example, our technicians are trained to precisely match the paint color of your vehicle using advanced color-matching technology. As a result, you can expect a flawless finish that blends seamlessly with your car’s original color.
A proud auto body shop will have state-of-the-art paint booths and expert painters work together to ensure that even the most unique and complex paint jobs are matched perfectly, thereby preserving your vehicle’s aesthetic appeal.
9. Do Auto Body Shop always provide rental cars?
This depends mostly on your insurance policy. Some offer rental cars during repairs while other policies do not. Some offer for the full extent of repair while some have a duration they are willing to provide for free. Most auto body shops do not offer a direct loaner vehicle so this is something to consider when choosing car insurance. In the even your insurance offers car rental they can often arrange a pick up from your local auto body shop.
In our case we work closely with Enterprise, conveniently located just around the corner from our facility. Enterprise offers a variety of rental options, from compact vehicles to larger SUVs, ensuring you have the right vehicle for your needs while your car is being repaired. Our partnership ensures you are never without transportation. Enterprise will come directly to our shop to place you in a rental, making the process smooth and hassle-free.
Additionally, Premier Coach Auto Collision offers towing services and are available to transport your vehicle safely to our facility if it is not drivable after an accident.
10. Which locations do you serve?
Premier Coach Auto Collision operates in two convenient locations within Ventura County, strategically placed to serve guests across a broad area. Our locations in Thousand Oaks and Camarillo ensure that we are accessible to guests from neighboring communities and beyond, providing top-tier collision repair services close to home. Both facilities are equipped with state-of-the-art technology, highly trained technicians, and offer a seamless repair experience from start to finish. Many of our guests have come as far as Los Angeles and Santa Barbara for our service.
Ready to restore your vehicle to perfection? Contact Premier Coach Auto Collision today to schedule your repair or consultation.
Thousand Oaks Location: 3053 Los Feliz Dr., Thousand Oaks, CA 91362. 805-373-7366.
Closest cities include:
- Westlake Village, CA (~5 miles)
- Lynn Ranch, CA (~5 miles)
- Newbury Park, CA (~6 miles)
- Agoura Hills, CA (~10 miles)
- Oak Park, CA (~8 miles)
- Moorpark, CA (~12 miles)
- Calabasas, CA (~15 miles)
- Simi Valley, CA (~15 miles)
Camarillo Location : 852 Via Alondra, Camarillo, CA 93012. 805-389-9574.
Closest cities include:
- Oxnard, CA (~8 miles)
- Ventura, CA (~15 miles)
- Thousand Oaks, CA (~10 miles)
- Moorpark, CA (~12 miles)
- Newbury Park, CA (~8 miles)
- Port Hueneme, CA (~12 miles)
- Santa Paula, CA (~18 miles)
Your Trusted Collision Repair Partner in Ventura County
At Premier Coach Auto Collision, our reputation speaks for itself—earning 4.38 stars on Yelp and an impressive 4.77 stars from 545 Google reviews. These ratings reflect our unwavering dedication to exceptional service, quality repairs, and guest satisfaction.
If you’re in need of certified collision repair in Thousand Oaks, Camarillo, or surrounding Ventura County areas, trust the experts at Premier Coach to restore your vehicle to factory standards.
Experience the Premier Coach difference today—contact us to schedule your repair or consultation!