MERCURY INSURANCE CLAIM ASSISTANCE
Why Premier Coach?
If you have a Mercury Insurance claim, choosing the right collision repair facility can make the repair process easier to navigate.
Premier Coach Auto Collision participates in Mercury Insurance’s Direct Repair Program (DRP), allowing our team to coordinate directly with Mercury throughout the collision repair process.
Beyond insurance coordination, Premier Coach combines decades of collision repair experience with extensive manufacturer certification and the equipment, training, and repair information required for today’s vehicles.
Why Mercury Customers Choose Premier Coach
- Mercury Insurance DRP Facility – Direct repair and claim coordination with Mercury Insurance
- 31+ OEM Certifications – Manufacturer-specific training, equipment, and repair procedures
- 30+ Years of Experience – Serving Southern California drivers for more than three decades
- Direct Insurance Coordination – Assistance with estimates, documentation, approvals, and supplements
- Certified Collision Repair – Structural, aluminum, EV, ADAS, and manufacturer-specific repair capabilities
- Car Rental Assistance – Help coordinating transportation while your vehicle is being repaired
- Lifetime Warranty – Confidence in qualifying repairs completed by Premier Coach
- Two Ventura County Locations – Conveniently located in Thousand Oaks and Camarillo
Is Premier Coach a Mercury Insurance Authorized Repair Facility?
Yes. Premier Coach Auto Collision participates in Mercury Insurance’s authorized repair network. Both the Thousand Oaks and Camarillo locations can be found through Mercury’s official Authorized Repair Facility Search using their respective ZIP codes.
Mercury refers to participating locations as approved Customer Authorized Repair Service facilities.
What is a Direct Repair Program (DRP)?
A Direct Repair Program connects an insurance company with participating collision repair facilities to help coordinate covered repairs and the related claim process.
Mercury operates an authorized repair network and states that participating facilities are monitored for quality of work, repair time, customer service, and business integrity.
Premier Coach’s participation allows our team to work directly with Mercury on repair-related claim coordination.
I already have a Mercury Insurance claim. What should I do next?
Contact Premier Coach with your Mercury claim number and any claim information you have received. Our team can help coordinate the next steps for your collision repair at our Thousand Oaks or Camarillo location.
If you haven’t filed your claim yet, you can start the process directly through Mercury Insurance’s Auto Claims page.
What happens if Premier Coach finds additional collision damage?
Not all collision damage is visible during the initial inspection. Additional damage may be discovered after damaged panels or components are removed.
If additional accident-related damage is identified, Premier Coach documents the findings and coordinates the necessary supplemental repair information with Mercury as part of the claim process.
Are repairs at a Mercury Authorized Repair Facility guaranteed?
Mercury states that when you choose a Mercury-authorized repair shop, Mercury guarantees the paint, bodywork, and workmanship performed by the shop for as long as you own the vehicle.
Premier Coach also provides its own Lifetime Workmanship Warranty on qualifying repairs.
What Happens After You Choose Premier Coach?
If you already have a Mercury Insurance claim, Premier Coach can help coordinate the repair process from your initial vehicle assessment through final delivery.
Contact Premier Coach
Provide your Mercury claim number and any claim information you have received. Our team will review the details and help determine the next steps.
Damage Assessment & Repair Planning
We inspect the vehicle, document collision damage, and develop the repair plan. Additional damage discovered during disassembly is documented as needed.
Insurance Coordination & Repair
Premier Coach coordinates applicable repair information with Mercury and completes authorized repairs using manufacturer repair procedures when applicable.
Quality Control & Delivery
After repairs are completed, your vehicle goes through applicable final inspections and quality checks before it is returned to you.
Verify Premier Coach With Mercury Insurance
Premier Coach Auto Collision participates in Mercury Insurance's authorized repair network. Verify either location directly through Mercury's official repair facility search.
Thousand Oaks
3053 Los Feliz Dr.
Thousand Oaks, CA 91362
Camarillo
852 Via Alondra
Camarillo, CA 93012
Enter 91362 for Thousand Oaks or 93012 for Camarillo.
COMPLIMENTARY SERVICE
Insurance Claim Assistance, Car Rental Arrangements, Tow Truck and more.
Insurance Claim Assistance
- We handle claim paperwork
- We negotiate on your behalf
- We provide photo documentation for transparency
Let Premier Coach take the stress out of your insurance repair.
WE WORK WITH ALL MAJOR INSURANCE COMPANIES
MERCURY INSURANCE DRP FACILITY
Premier Coach Auto Collision participates in Mercury Insurance’s Direct Repair Program, providing Mercury customers with streamlined claim coordination and collision repair.
Car Rental Arrangements
We connect you with trusted rental agencies near our Thousand Oaks and Camarillo locations.
We offer:
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Rental coordination with or without insurance
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On-site or nearby rental pick-up available
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Extended rentals for longer repair
Insurance Claim Assistance You Can Trust
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